A reefer of frozen cod lost power for forty hours on the Bergen–Rotterdam leg. Haldersund had a surveyor at the Rotterdam terminal the next morning. The full invoice value was paid in nineteen days, faster than our old insurer managed on a claim a tenth the size.
We ship tents and kayaks LTL out of Tacoma, mostly down I-5 to Portland and Sacramento. Pallet crush used to cost us about one write-off a month. Now we send a photo and the signed delivery receipt, and the money is back before the replacement leaves the warehouse.
Our carrier’s declared value capped out at $100 a box. Haldersund covers the invoice value of a pallet of circuit boards, Tacoma to Austin, and we still pay less per shipment than the old declared-value fee. I ran the numbers twice.
We put forty clients on one Haldersund open policy across the Gdańsk–Felixstowe and Gdańsk–Hamburg lanes. Same terms on every certificate, and my staff issue them in under a minute. The old process took a form and a fax.
A container of ceramics took on seawater on a rough Atlantic crossing into Savannah. One Haldersund adjuster ran the whole file, from the port survey to the salvage sale. I made two phone calls. Payment cleared in week five.
We switched on checkout protection for about 60,000 parcels a month. Lost-parcel tickets in our support queue fell by two thirds, because customers file with Haldersund and get paid without us in the middle. Porch theft used to be one agent’s full-time job.